Home nursing

Service area

Chiayi City and Chiayi County

Areas within a 30-minute to 1.5-hour one-way drive of our station.

Service hours

Monday to Friday

8:00 AM to 12:00 PM, 1:00 PM to 5:00 PM

Phone

05-220-1001

Director You, Chung Cheng Gaoling Home Nursing Station

At night, on Saturdays, and on holidays, please take the patient straight to a hospital emergency room.

I. Services

Nursing visit, Category 1

General nursing assessment, nursing guidance, and specimen collection.

Nursing visit, Category 2

One special care group: changing a nasogastric tube, a urinary catheter, or a tracheostomy tube.

1 tube

Nursing visit, Category 3

Two special care groups: changing a nasogastric tube and a urinary catheter, or a nasogastric tube and a tracheostomy tube, or a tracheostomy tube and a urinary catheter at the same time.

2 tubes

Nursing visit, Category 4

Three or more special care groups: changing a nasogastric tube, a urinary catheter, and a tracheostomy tube at the same time.

3 tubes

Doctor visit

Physical assessment, medical advice, and recommendations.

Community resource referral

Assessing needs and helping with referrals to community resources.

II. Who we serve

Patients who need ongoing care after hospital discharge

Patients who cannot care for themselves in daily life after leaving the hospital and need continued care.

Outpatients with limited mobility

Outpatients with limited mobility who need continued care covered by our services.

Families who can help with care

Patients whose family members are able to help care for them.

III. Fees

1. Visit fees and medical supplies

Patients accepted under National Health Insurance (NHI) with regular NHI status pay 5% of the fee schedule. There is no co-payment for holders of a Catastrophic Illness Card, welfare-subsidized patients, and veterans and their dependents. The fee schedule announced by the National Health Insurance Administration, Ministry of Health and Welfare, is as follows:

Services	Care item	Total fee (NT$)	5% co-payment (NT$)
Nursing visit, Category 1	General nursing assessment, nursing guidance, and specimen collection	1,050	53
Nursing visit, Category 2	One special care group: changing only a nasogastric tube, a urinary catheter, or a tracheostomy tube. (1 tube)	1,455	73
Nursing visit, Category 3	Two special care groups: changing a nasogastric tube and a urinary catheter, or a nasogastric tube and a tracheostomy tube, or a tracheostomy tube and a urinary catheter at the same time. (2 tubes)	1,755	88
Nursing visit, Category 4	Three or more special care groups: changing a nasogastric tube, a urinary catheter, and a tracheostomy tube at the same time. (3 tubes)	2,055	103
Doctor visit (1 to 4 patients)	Physical assessment, medical advice, and recommendations.	1,553	78
Doctor visit (5 to 8 patients)	Physical assessment, medical advice, and recommendations.	600	30

Actual fees follow the latest announcement from the National Health Insurance Administration, Ministry of Health and Welfare.

Patients who do not meet the NHI enrollment criteria but wish to pay out of pocket are charged the total fees announced by the National Health Insurance Administration.
Prescription drugs are charged separately under the outpatient drug co-payment rules.

2. Transportation fee

Round-trip fare between the patient's home and the home nursing station (no fare is charged for long-term care professional services).

3. Other fees

Special materials are charged at actual cost.

4. How fees are collected

Fees are collected at each visit under NHI billing rules and the related fee schedule. We give you a home nursing billing statement at the visit, and a formal receipt afterward.

IV. Enrollment and case closure process

Here is the full process from receiving a request to closing a case. The labels show the time limit for each stage.

Receive an enrollment request

Sources: discharge planning referral, Long-Term Care Management Center referral, or an application from the patient or family.
The home nurse will phone the family within 72 hours.

▼

Eligibility assessment

Following the NHI Administration's home nursing enrollment guidelines, we assess whether the patient meets the criteria and which stage of care applies.
We explain the services and fee rules to the family.

Not eligible → we reply to the family and the referring unit. Eligible → move on to the next step.

▼

Schedule the visit

We contact the main caregiver to confirm available visit times and required documents.
We arrange the doctor's visit time.

▼

First visit and care

During the visit, medical records are logged with the NHI card and uploaded to the insurer for the record within 24 hours.
We complete the assessment and draw up a care plan: assessing the patient's physical condition, medications, and care needs, treating wounds, changing tubes, and providing the care and guidance the family needs.

▼

Sign the contract and information sheet

We explain the rights and responsibilities of both sides to the patient or family and ask them to sign the Home Nursing Station Care Contract and the Medication Integration Information Sheet.
We leave the home nurse's business card so the patient can get in touch.

▼

Payment

Fees are calculated by the services provided, plus the transportation fare, and collected from the family or patient. We let them know the receipt will be handed over at the next visit.

▼

Complete NHI enrollment

Within 2 weeks of enrollment, we register the home care case for claim processing (National Health Insurance home care application form, via VPN).
Create the patient file.

▼

Records

We enter the home visit records (whole-person assessment form, care plan, and evaluation).
Medical records are completed within 3 days of the visit, filed in the patient's own folder, and kept in a locked records cabinet.

▼

Follow-up visits

Follow-up visits are arranged based on the doctor's orders, the care plan, and the patient's needs.
When needed, we connect you with other professionals (pharmacists, respiratory therapists, social workers, psychologists, and more).

▼

Is extended care needed?

If extension is needed: apply within 30 days before the care period ends.

Extension needed → return to “Follow-up visits” and continue care. No extension needed → proceed to case closure.

▼

Case closure

A case is closed in the event of death, moving away, a hospital stay of more than 30 days, improved health, refusal of visits, or danger to the home nurse's safety.
We follow up by phone with the patient or family and record the outcome in the closing medical summary.
Patient records are kept for 7 years.

V. Your rights and responsibilities

Your rights

You will be cared for by professional home nurses who work with dedication, respect, and compassion.
You can learn about the enrollment criteria, services, fees, number of visits, nursing care content, service hours, and service phone number.
Home nurses provide care as set out in the contract and discuss the care plan with the patient or family.
Your condition and related information will be kept confidential.
Home nurses will share health and wellness information with you and your family.
You have the right to refuse nursing services and to know the consequences of doing so.
If you have praise or suggestions about our service, please use the channels listed under “Complaints and contact” below.

Responsibilities of the patient (and family)

Sign the home care contract and the home care visit record sheet.
Pay the 5% National Health Insurance co-payment.
Give the home nurse accurate and complete personal details and health information.
A family member should be present while the home nurse provides care, and should help keep the nurse and their belongings safe.
Take part in and follow the care plan.
In an emergency, take the patient to the nearest hospital and let the home nurse know afterward.

VI. Complaints and contact

Unit: Director You, Chung Cheng Gaoling Home Nursing Station
Phone for inquiries and complaints: 05-220-1001
Address for written complaints: 嘉義市民生南路 55 巷 2 號七樓之五
Fax: 05-220-9595
Email: [email protected]
Service hours: Monday to Friday, 8:00 AM to 12:00 PM and 1:00 PM to 5:00 PM

News

Event Gallery

There are no event highlights yet.