Book the shuttle bus

Notes for booking the shuttle

To keep our service safe, punctual and reliable, please read the following before you book:
1. How to book
Please book the transportation service in advance so we can arrange a vehicle and driver.
When booking, please give the passenger's name, phone number, pick-up address and the place of the medical visit.

2. Booking time
Please book at least 3 days before your ride (up to 90 days ahead).
The service runs Monday to Friday, except public holidays. Pick-up times are 8:00-11:30 a.m. and 1:00-4:30 p.m.
Around special holidays, long weekends or busy medical periods, please book earlier.

3. Be ready on time
Please wait at the pick-up point 5 to 10 minutes before the agreed time.
So that other passengers are not affected, the vehicle will only wait briefly after it arrives, depending on the situation.

4. Cancellations and changes
If you need to cancel or change the time or place, please call us as early as you can.
Last-minute cancellations or repeated no-shows may affect later reservations.

5. Companions
If a family member will ride along, please tell us when you book.
The number of companions depends on the seats available and the actual arrangements.

6. Assistive devices
Wheelchairs, walkers, canes and other assistive devices can be taken on board.
If you use an electric wheelchair or special equipment, please tell us when you book so we can send a suitable vehicle.

7. Safety rules
Please keep your seat belt fastened throughout the ride.
If you have limited mobility or need special care, we recommend that a family member or caregiver rides with you.

8. Weather
In a typhoon, heavy rain or other event beyond our control, pick-up times may change. Our staff will contact you.

9. Fees
Actual fees follow government subsidy rules and the service area.
To find out whether you qualify for the long-term care transportation subsidy, please ask our service staff.