Case Management Unit (A-Unit)

1. Basic information

2. Statistics

Case management visits and workload quality indicators: Chung Cheng Gaoling keeps caseloads at a reasonable level so our case managers can do their best work and follow up promptly with every family.

3. Who we serve and what we do

A. What is an A-Unit?

An A-Unit (Community Integrated Service Center) is like your personal long-term care planner. Our team of professional case managers visits your home after your county or city Long-Term Care Management Center has assessed you. We design a care plan that fits the older adult's condition and your family's needs, and we connect you with the government long-term care resources you can use, to ease the care load on your whole family.

B. Who can use Long-Term Care 3.0

You can apply if you live in Chiayi County, have been assessed at long-term care need level (CMS) 2 to 8, and meet any one of the following conditions:

C. Core services of the A-Unit

We provide the most important case management services. Both core packages are fully funded by the government, with no co-payment for you:

4. How to apply

• (1) Call the Chung Cheng Gaoling A-Unit (0911-567-170) and our staff will help you.
• (2) Call 1966.

5. Application process

A. Service flow

Review every six months (AA01): while following up on services, the case manager reviews the care plan every six months and adjusts services as needed, so the plan keeps meeting the older adult's needs.

B. Home visit steps

C. Service referral process

Possible next steps:
- If the provider has capacity → it contacts the client or family to sign the contract. If it has no capacity → it asks another provider for help (and files a change report and a new referral).
- If service can start within 4 days → service begins on the planned date. If it cannot start within 4 days → the family changes the service date, or the client has passed away or declines service (the case is closed after a change report).

6. Fees

Fee table for services in Dalin

• Housekeeping help (shared): (195/2)+97x0.16 = NT$112 (general households), NT$101 (middle-low income), NT$97 (low income).
• Errands: shopping, pick-up or delivery (shared): (130/2)+65x0.16 = NT$75 (general households), NT$68 (middle-low income), NT$65 (low income).
• Errands are mainly for items or matters of the care recipient. Costs beyond five neighborhoods (li) are paid by the care recipient, who pays an extra NT$13 for each kilometer per trip.

Fee table for services in Alishan

7. Feedback and complaints

We care a great deal about your experience of care. If you have comments, hopes or concerns about our services or our partner B-Units (such as home care, day care or transportation), please contact us at any time. A dedicated staff member will handle your case promptly, fairly and objectively.

A. Ways to give feedback or complain

You can reach us in any of the following ways, and our complaints officer will be glad to help:

Official LINE: scan the QR code below to add Chung Cheng Gaoling Official LINE@ and send us your feedback online.

B. How we handle complaints

To protect your rights, Chung Cheng Gaoling follows a standard process that keeps the privacy of clients and families strictly confidential:

Follow-up and filing: once the improvement measures are confirmed, the case is tracked and filed so that service quality keeps getting better.

III. Complaint hotlines of the local government authorities

If you feel our response is still incomplete, you can also contact the government authorities directly:
Chiayi County Public Health Bureau, tel. 05-3620600
Long-Term Care Hotline: dial 1966 (free for the first 5 minutes)

IV. Complaint handling flowchart

If a case needs further discussion, the staff and the facility concerned will arrange talks. Once an agreement is reached, it is reported to the director, who then replies to the complainant with the outcome.

Helpful links

• Chiayi Public Health Bureau
• Chiayi County Community Mental Health Center
• Chiayi County Long-Term Care Management Center
• Chiayi County Assistive Device Resource Center

Contracted service providers (links to an overview of long-term care services and resources at the Long-Term Care Center):

• Care service providers (home care, day care, family-based day care)
• Professional service providers
• Transportation providers
• Respite care providers (home, facility, day care, neighborhood stations)